18 Feb 2014
A little more than 5 years ago social media was
little more than a novelty that allowed the rising generation to fill
their social calendars with duck faced selfies and find out what they
should have been studying for their math exam. In those 5 years all
channels of social media have undergone a complete reinvention and its
importance in the marketing in no longer a point of debate. Businesses
have realized the power of social media and are eager to harness it,
but, just like any business tool, to maximise its effectiveness – you
need to know how to use it.
1. Just how important is social media to my business?
If you have to ask this question then you may need to take a step
back and look how far social media reaches into your life whether your
are ‘working your contacts’ or not. Social media is all about
connections. Frigyes Karinthy invented the theory that there are 6
degrees of separation between any two people in the world, but with
social media that world just shrank to half the estimation. If you want
to reach any chosen demographic then social media is the medium to do
it. ‘Refer a friend’ programs have always been the most fruitful
marketing, and social media, whether professional or personal, is one
enormous refer a friend community – the best thing being, as more people
get connected, the network is ever changing and ever regenerating. This
means as long as you keep in the arena, the audience will keep coming
to you.
2. It’s bigger than ‘just’ you & your products or services
Social media is more than just an online shop window. Gone are the
days when the mere fact that you had a web site was impressive – these
days everyone has one. And I mean EVERYONE! The web is full of
companies, businesses, celebrities, wannabes and the boy next door
putting up pages on anything they desire. Whatever you looking for, you
can find a page on it, or two – or three. Where the social media is
concerned, more is not always better. There is so much out there that
you need an edge to be seen. Social media is not just about having a
great service or product, it’s about company image. To cut through the
white noise of the internet, you need to be a brand. You have to have
something that makes you noticeable, desirable and current. If you
don’t, you’ll just get run over in the stampede of slick, well designed
and written media.
3. Content planning & keywords
On the internet there is one ‘thing’ that rules them all. Content is
King. No matter how amazing your presentation is or how hip your chosen
channel is – if your content is badly written you won’t make any
headway. Infact, you’ll lose ground BIG TIME as your company looks out
dated, out of touch and unfit to keep up with the rest of the industry.
Not only does the content have to relevant, well written and engaging,
it has to be littered with the right amount of keywords tailored for
your industry and demographic. This means it has to be meticulously
planned by someone who knows what is current and can maximise the
impact, without looking like they’re working the system. And that takes
time and experience.
4. SEO
Search Engine Optimization, or SEO, is a phrase that has many faces.
One week it may be the best thing since sliced bread, and the next week
the scourge of humanity. This has created a love hate relationship
between SEO and the marketing community. If your SEO is done well it can
achieve a marketing miracle. Done badly and it can work massively
against your marketing goal and search engine are like elephants – they
never forget. Social media is a minefield of white noise and to cut
through it you HAVE to use SEO, but you have to know HOW to use it to be
successful. It takes skill and experience to work it like a pro without
looking forced or unreadable, remember the one ‘thing’ to rule them
all? If content is King, your SEO clothes is wears and vehicle that
gives it power. If you don’t understand it, employ someone who does.
5. Pictures and video ARE worth a thousand words.
Remember at school when you were 7 and it was project time? There was
always ‘That kid’ at school that bought in a life sized cut out of
Albert Einstein, made a scale model of the Challenger space shuttle and
had the tastiest cooking from a relevant country? How you hated them –
but only because they were more impressive than your malformed blob of
modelling clay with a pipe cleaner stuck in it. It’s the same in the
grown up world – without the modelling clay. People take notice of the
impressive and the beautiful. Don’t believe me? Look at a web page with,
and without images. Compare the two. Without reservation the one with
images will be more engaging, more persuasive and much more easily read.
It will get an infinite amount more traffic too.
6. Engage the community.
Social media has one advantage above all other media – it’s a two way
street. One of its great strengths is the ability to allow users, your
customers, the ability to have input. They can tell you what they want,
what they need and where they are going to get it done through the
different channels, in real time. Social media gives your clients a
voice and helps them take ownership of their part in the purchasing
cycle – to be involved. It can make an emotional bond and forge a
loyalty not so readily available on traditional channels. That is REAL
power.
7. Choosing the right social media
The social media scene is in full swing and gaining momentum at an
incredible rate. It will not be stopped. Because of this fast pace and
ever changing scenery you need to be sure you know which channel will
give you the best return on investment for the time and outlay. You need
to know the difference between business connections (LinkedIn) and real
time news (Twitter), all the time working the media that romances your
chosen demographic. The social media arena is VAST, and getting bigger
every day. Do you know the difference between your Vimeo and your
Instagram? Vital information for any successful media campaign, it’s
like inventing a crash helmet – for goldfish.
8. The Power of a copywriter
What’s the one ‘thing’ to rule them all? Content is King. The
internet is not like writing your average midterm paper. Everything on
social media makes a statement about your company. Bad grammar, spelling
mistakes and plagiarised content will not be tolerated by a discerning
clientele. There is no ‘F for content, A for effort’, in social media.
It’s either worth reading, or it isn’t – and you have exactly 3 seconds
to make your WHOLE web site worth reading. How many times have you
looked at a title, half the first sentence then back spaced to google to
find something else? The one thing you have to do is invest in your
content. Some sad and lonely people make writing social media copy a
profession. Give them a reason to rejoice – it’s their job to make it
relevant, engaging and enticing. Good wordsmiths are worth their weight
in gold.
9. Use your blog
Blogs are big business. There is a new wave of books, merchandise and
spin off series that all started with the humble blog. Do not
underestimate the power of a blog in promoting your business. When it is
properly annexed to your site it can be used as an effective SEO tool
that is bang up to date, keep your company image constantly reinventing
and create loyalty in your clients as they come to know you as a step
above the rest. By creating regular content with links to important
information you can romance the search engine bots, and your clients all
in one readable package. Remember – there’s a reason why content is
King…
10. Consistently consistent consistency
One of the most important things you need to understand is that
social media is a long term project. If you believe all the side bar
advertising on every web page, your hair will grow back, everyone that
is middle aged and single looks like Brad Pitt and your next degree can
be consolidated into one week’s study and a three hundred word essay.
Social media will not bring you 10,000 new orders overnight and needs a
huge time investment. When you pick up one end of the stick, you pick up
the other and nothing is more true to that than any media channel you
chose to work with. Your content needs to be consistent whether it’s
hourly, daily, weekly or bi-weekly you need to be consistent for some
time before it will give you the return you need. You need to keep going
whatever the return at the beginning and turning out top quality
content on a regular basis to get people engaged, then you need to turn
out top quality content to keep them engaged.
11. Don’t bite off more than you can chew.
Feelings of frustration, inadequacy and being completely overwhelmed
are par for the social media course if you chose to do the project
yourself. A successful social media campaign is a huge undertaking and a
steep learning curve. For a small company one full time employee can
manage a complete portfolio and get the return you need so seriously ask
yourself if you have that kind of time to invest in it. The other
question you need to ask yourself is – if Content is King, am I King
Content of the Content People, or just a knight? If you’re not King, you
could very well damage your company image and have a negative audience
that people, and search engines, will not forget. Be realistic in your
time and energy investment. Good quality social media is not a writing
job for the feint hearted. For the best ROI, consider hiring a
professional leaving you to run your company and develop the leads it
produces into real sales.
12. What to expect if you’re doing it right
The metrics on social media are completely track able, you can get
apps, downloads and professional programs that will show exactly how
many of what type of people visited your media at any given time on any
given day from any given country. Big brother is watching you via social
media and is positively encouraging you to ‘poke him’, ‘tweet’ him or
tag him in a picture (duck face optional). The biggest metric you can
use to see if your social media campaign is working is … are you
engaging with more prospective clients? If you are – it’s working. All
the other facts and figures you can gather along the way help you refine
your social media strategy to make it a work of art that works for you.
Does it guarantee a massive, instantaneous increase in sales? No. There
is more to selling that social media alone. You web presence, sales
ability, company image and brand all play a large part too – but social
media helps. Of all your marketing strategies, a robust, educated and
professional social media strategy that is well thought out and well
executed will give you the best, and quickest, return of any other
media. Invest in it and you will keep up with the rest of the industry.
Find the right social media company – and you can lead them from way out
in front.
No company can afford to ignore its social media strategy. Make it
work for you. If you lack the skills to make a cohesive campaign, employ
those who do. If you don’t make social media a staple of all your
marketing campaigns there is a grave danger you will be drowned out by
those who do. Your customers have money to spend, if you don’t bring
your product to them via social media, remember… someone else will